Return, Refund, and Cancellation Policy

At CalmLion, we strive to ensure you are completely satisfied with your purchase. However, we have specific policies in place regarding returns, refunds, and cancellations. Please read the following carefully:

Cancellation Policy

You can cancel your order before it has shipped. To cancel your order, please contact our customer service team as soon as possible. Once the order has been shipped, cancellation will no longer be possible.

Return and Refund Policy

Unfortunately, we do not offer refunds or returns on any products. However, we do allow exchanges under specific conditions:

Exchange Policy

• Timeframe: You may request an exchange within seven days of receiving your order.
• Condition of Products: To be eligible for an exchange, the item must be in original condition, unused, and with all tags intact. We will not accept exchanges for items that show any signs of wear and tear.
• Genuine Reason Required: Exchanges will only be accepted for genuine reasons, such as size or fit issues. Please note that our team will review the reason for the exchange request. If it is deemed valid, we will process your exchange. Otherwise, the product will be sent back to you at your original shipping address.

How to Request an Exchange

If you wish to exchange an item, please contact our customer service team within the seven-day period. Provide your order number and a brief explanation of the reason for the exchange. Our team will guide you through the process.

We appreciate your understanding and support of our policies. If you have any questions or need assistance, please feel free to reach out to us.

Thank you for choosing CalmLion!